SHIPPING POLICY

FAST GLOBAL SHIPPING ON ALL EMETERM ORDERS

At EmeTerm we offer a fast personalisation service worldwide with most orders produced and delivered globally within 3-6 days in the US/CA/UK, The transportation time of the product to other countries is about 15-25 business days.

EXPECTED DELIVERY TIMES

Depending on when you order your EmeTerm product you will receive it via Express Global Shipping within 3-6 days.

NOTE: Dispatch times may vary during exceptionally busy periods or if orders are subjected to UPS delays or force majeure. Delivery times should be used as a guide only and commence from the day of dispatch. EmeTerm is not responsible for delays caused by customs clearance.

GLOBAL SHIPPING

We ship to all worldwide.


CONVENIENT CLICK & COLLECT OPTION

Don't worry if no one is home at the time of delivery - you can request that your parcel be directed to a local UPS Access Point. UPS will leave a card for you detailing your UPS Access Point location.

These details are also listed on the UPS website tracking page, which can be accessed via the tracking link found in your shipping confirmation email.
Please ensure that you have your ID available when collecting your package.

TRACK YOUR ORDER TO YOUR DOOR

When your order is dispatched we'll send you an email with your tracking details so you can follow its journey. If for any reason you don't receive this, please email us at info@emeterm.com and we'll update you on your order's progress.

CUSTOMS FEES

If you choose standard shipping service and international postal shipping service, the package will be sent based on the DDP model (no additional fees, if there are any fees, such as tariffs, please contact our customer service support via email). 

If you choose DHL expedited delivery service, import duties will be paid by the buyer.